Introduction to Klinik

The Practice will be switching off Accurx triage system on Monday 9 May 2023 in preparation for the introduction of a new triage system called Klinik.

The practice has been chosen to pilot the system within the Malling Primary Care Network. Practices in different regions currently using Klinik have seen an improvement in their availability on the day and routine appointments. The system also uses artificial intelligence making it a much safer system to use when triaging calls.

Klinik is currently being set up bespoke to the Practice, it is hoped to be completed within 4 to 6 weeks. More information regarding a going live date will be published as soon as this is known.

In the meantime to book an urgent or routine appointment please call the surgery at 8.30am.

Additional staff will be available to assist with the increased calls whilst we wait for Klinik to go live.

If your request is for medication, medical certificates or other administrative enquiries, please use the contact us form. This email will only be open on a temporary basis until Klinik is live.

Published: May 4, 2023