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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Appointment slots are for 15 minutes for GPs ONLY and for one medical problem.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Book an Appointment
Book an Appointment with a GP or Clinician
Ways to Book
- Request an appointment online
- Telephone: 01622 814466 - If you're unable to complete an online form the receptionist will need to ask questions as she completes the online request on your behalf.
After completing the online form the Duty Doctor will determine who the most appropriate clinician is for you for either a face-to-face or telephone consultation.
You will be then be contacted by text or telephone to arrange this appointment.
Request a Nurse or Healthcare Assistant Appointment
For appointments with one of our Nursing Teams you can complete an online request and a member of the team will contact you either by telephone or send a text with a booking link.
Alternatively please ring the surgery and a member of the team will book an appointment with the appropriate Nursing Team member and ensure sufficient time has been allocated.
Ways to Book
- Request an appointment online
- Telephone: 01622 814466 - If you're unable to complete an online form the receptionist will need to ask questions as she completes the online request on your behalf.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Ways to Book
- Request an appointment online
- Telephone: 01622 814466 - If you're unable to complete an online form the receptionist will need to ask questions as she completes the online request on your behalf.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.
Text Message Reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out a consent form
Out of Hours
Enhanced Access
On the 1st October 2018 Improved Access was launched nationwide. You can now see a GP or other healthcare professional during:
- weekday evenings between 6.30pm and 8.00pm (some practices offer early morning appointments)
- Saturdays and Sundays/Bank Holidays
These appointments offered could be:
- At your registered practice
- At another local GP practices
- At another local NHS service - such as a General Practice Hub
What type of appointments will be available?
Evening appointments between 6.30pm – 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appointments.
On Saturdays, a clinical professional will be available between 8.00 am to 12.00 pm at a practice in your local area (times may vary).
On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.30 pm at a hub in Tonbridge or Maidstone.
Who can book these appointments?
Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.
How can I book an appointment?
In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.