The practice has always endeavoured to dispense medication within two working days; however, due to a change in staff and staff shortages we have not been able to meet this target for some medication requests.
With immediate effect we have implemented the following system to ensure patients do not make an unnecessary journey to the practice to collect medication that is not ready.
- If you have a mobile number on your record you will be sent a text message advising your medication will be ready to collect the next working day after 2pm.
- If you do not have mobile number on your record please wait until 2 working days before your come to collect your medication.
|Date medication requested||Ready to collect|
|Monday before 1 pm||Wednesday before 1 pm|
|Monday after 1 pm||Wednesday after 2 pm|
|Tuesday before 1 pm||Thursday before 1 pm|
|Tuesday after 1 pm||Thursday after 2 pm|
|Wednesday before 1 pm||Friday before 1 pm|
|Wednesday after 1 pm||Friday after 2 pm|
|Thursday before 1 pm||Monday before 1 pm|
|Thursday after 1 pm||Monday after 2 pm|
|Friday before 1 pm||Tuesday before 1 pm|
|Friday after 1 pm||Tuesday after 2 pm|
|Saturdays, Sundays and Bank Holidays||Two working days from when the surgery reopen|
Please note the dispensary is closed between 1 pm and 2 pm.
Thank you for your support and understanding.
Published: Jan 7, 2022
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