Wateringbury and Larkfield Surgery re-opening
You may have seen on the news that from Monday 17 May, doors at GP practices are “re-opening”. As you know, Wateringbury Surgery has been open throughout the pandemic, offering patients telephone and online (Doctorlink) appointments, with face to face consultations available to those who need them. This was in-line with national requirements to keep patients safe whilst Covid infection rates were high and before vaccination was widespread. As infection rates fell and the vaccination programme begun we have eased restrictions on access, allowing patients to come into reception. This is monitored and we do ask patients to wait outside if there are too many in the reception area.
GP practices are now being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. The clinicians have found the system of speaking to patients first enables them to sort through problems that can be dealt with over the phone and then see patients face to face if clinically appropriate. The feedback has been that many patients find telephone consultations efficient and satisfactory, and that patients are not unnecessarily attending the surgery, or taking time out from work or their busy day.
We are facing unprecedented demands for our services and will need to continue to adjust how we use our clinician’s time to best support our patients, particularly those who need us the most.
Thank you for your support.